Consilium Staffing Experiences Significant Revenue Growth – Locum Tenens

Consilium Staffing Experiences Significant Revenue Growth
Emerging Personnel, Office Expansion Driving Locum Tenens Firm beyond Earlier Second Half Predictions

July 29, 2014 – Consilium Staffing, Your Partner in Locum Tenens, is reporting a forty percent growth year-over-year at the halfway point of 2014, with strong indications the Irving, Texas-based firm will reach sixty percent growth in the second half of this year.

“This is a great time to be at Consilium,” says Matt Baade, Executive Vice President of Consilium Staffing.

“We are proud of what we have accomplished in the first half of the year, but we are even more excited about how things are shaping up for the next six months. We expect to hire a lot of good people, promote many of the good people we have, and we have some exciting new programs and initiatives that we will launch,” adds Baade.

In the last eighteen months, the firm has experienced an astounding ninety-five percent growth in headcount. The first half of 2014 brought a thirty-five percent growth in personnel, with expectations to grow by an additional forty percent in the second half of the year.

“We remain focused on providing a high level of service to our healthcare facility and provider clients, and I believe that it is because of this high level of service that we continue to grow. We are blessed to have a great team here at Consilium and they have really come together over the last few months to produce some tremendous results,” adds Baade.

Consilium Staffing recently finished laying the foundation for its current growth by expanding its office space in June by forty percent.

About Consilium Staffing
Consilium Staffing is a locum tenens company offering temporary healthcare providers to medical facilities nationwide. For more information on Consilium Staffing, please visit www.ConsiliumStaffing.com.

Mike Gianas is the Director of Communications with Consilium Staffing

Your most unhappy customers are your greatest source of Learning

can-we-talk-locums

Bill Gates is quoted as saying, “your most unhappy customers are your greatest source of learning,” and I hold this to be true.

The other day I took a call from a physician, whom we will call Dr. Z, offering “constructive criticism,” if you will, on a particular aspect of our business in which she felt like we could improve. I am always happy to take such calls because I value direct feedback from clients and potential clients, as an opportunity to increase customer satisfaction.

The reason for the call this day was to express concern for what she felt like was a misleading message left by one of our physician recruiting consultants. Dr. Z said she had received a message from her secretary; someone had called regarding what she thought was an issue related to a specific co-worker. When Dr. Z returned the call, she was irked to find instead that the person was a locum tenens recruiting consultant looking for assistance in finding physicians who may be interested in locum tenens opportunities.

What was interesting, and perhaps most concerning from my perspective, was what Dr. Z went on to say as I probed for more information. I inquired, “What was the name of our recruiter who left you this message?” Her response: “Well, his name really isn’t important…in fact he was actually quite nice (which was good for me to hear)… the problem is that all of you locum tenens companies do the same thing. You all leave these misleading messages. It is disingenuous. And it is not just your company; it is your entire industry.”

“It is disingenuous…and it is your entire industry.”

That hurts. And is embarrassing. And alarming.

I understand that locum tenens may have a poor connotation for some, and I understand that recruiters in general can at times be viewed negatively (typically right up until one needs a recruiter). And I have apologized on behalf of the industry to more than one client or provider in my nearly 15 years in this industry…. “I am sorry that you had such a negative experience with locum tenens.”

But here at Consilium we really do try to do things differently. We are a faith-based company that takes pride in operating with a sense of virtue and honesty. We don’t want to mislead anyone. We believe in creating partnerships and serving our physician and facility clients. You can’t build a partnership on a foundation of lies and deception.

As Dr. Z continued on with her perception of our industry, she came to an interesting conclusion herself…something to the effect of: “I guess I sort of get it. I mean, if he would have left a message asking me about locum tenens, I never would have called back. So I guess you guys have to do what you have to do to get doctors to call back.”

I hope that we as an industry can do better than that.

No doubt at times, we recruiters will leave messages with various levels of detail based on the situation and the level of understanding or patience of the message taker. But surely we can commit to honesty and integrity. At Consilium that is our foundation and that is our commitment.

But I will also reach out for some help. For the physicians reading this, what can a recruiter say in a message to encourage you to engage with us? How can we connect with you? What can we say in a voicemail to encourage you to return our call?

Matt Baade is Executive Vice President of Consilium Staffing and can be reached at (877) 536-4696.

Consilium Staffing’s Landon Webb Promoted to Regional Vice President

July 9, 2014 – Consilium Staffing, Your Partner in Locum Tenens, announces that Landon Webb is now a Regional Vice President of the Irving, Texas-based firm.

“Since coming on board, Consilium continues to provide me the opportunity to grow, not only professionally, but also in my faith. It’s amazing to see how far we’ve come since Consilium started,” says Webb. “I love this company, and I’m committed to help see that we continue to meet and exceed our goals in the years to come.”

Webb was one of Consilium’s first hires, joining the company just two weeks after opening its doors for business. Originally hired into an entry-level position, Webb has done much to prove himself as both a leader and producer, as seen by his company record for number of locum tenens days filled and by his successful track record of developing new employees.

Webb’s accomplishments afforded him the opportunity in the fourth quarter of 2013 to launch a new team, which has been one of the most consistent and highest performing teams in the company.

“Simply put, Consilium would not be where it is today without Landon,” says Kyle Etter, Vice President of Consilium Staffing. “He does an amazing job of balancing time with his clients and providers while still giving those he leads what they need.”

Webb is often affectionately referred to as ‘Mr. Consilium’ because he is so universally respected and liked throughout the company, and he so accurately and consistently embodies the firm’s core values.

“There’s nobody that makes sure the needs of others are met more than Landon,” says John Moberly, Vice President of Consilium Staffing.

About Consilium Staffing
Consilium Staffing is a locum tenens company offering temporary healthcare providers to medical facilities nationwide. For more information on Consilium Staffing, please visit www.ConsiliumStaffing.com.

The Power of a Good Story

As we celebrate our nation’s independence on Friday, one word that enters my mind is ‘sacrifice.’ Like many Americans, I’m the descendent of immigrants who came here in search of a better life; an opportunity to lay a foundation for future generations.

So I thought it might make sense to deviate from the usual locum tenens topics and tell you a story. This industry doesn’t lend itself to in-person interaction on a regular basis. Every day business is done by phone or email. It’s natural to look for ways to make the relationship more personal. Generally speaking, every locum tenens company offers very similar services. As marketers we’re challenged with setting our firm apart from others, and that’s a difficult challenge when everyone says they’re different from one another in much the same way. “We’re different because (enter current marketing strategy here. I.e. people, our process, the customer experience, our growth, our beliefs, and so on).

What do you do when words and slogans are so overused that they become trite?

Just be yourself.

When I introduce myself to someone for the first time, they invariably go straight to the origin of my last name. Most say, “Gianas, is that Italian?”

“No, it’s Greek,” I explain. “The original name was Gianacopoulos.” And if the opportunity presents itself, I tell the story of my grandfather. His name was Thomas Gianacopoulos.

I’ve repeated the story throughout my entire life and will make sure it’s passed on by future generations. He’s one of the people I admire most. It’s an honor to carry his legacy.

And you know what? I never met the man. He died before I was born. But you don’t always have to meet people for them to have an impact on you.

Tell your story.

From what little my family has been able to gather through a copy of an old U.S. Census report; Thomas was born in 1895 in Sparta, Greece.

When his family had finally saved enough money, he boarded a boat bound for the United States sometime around 1908.

He was 13 years old.
He traveled alone.
He landed at Ellis Island, New York.
He didn’t speak any English.
He never saw his parents or his homeland again.

We know that there was already one relative of his here. After Thomas gained entry into the country, that relative picked him up and helped him in those early years.

Eventually he made his way to Chicago. With no formal education, he worked in a street market selling produce. He married and began his family on the near West side. The neighborhood was mostly Italian and Greek immigrants. Describing that neighborhood as ‘tough,’ would be an understatement. During the Great Depression they were evicted by a bank for their inability to pay the monthly mortgage payment. That amount was $41.

He regrouped, and had four sons. My Yia Yia (grandmother) saw all four sons leave to serve in the military at some point from World War II through The Korean War. All four returned home. Three are still alive today. The four brothers include my father Gus, born in 1927. I don’t believe I’ve ever met anyone my age (Generation X) that has a father old enough to have been drafted into World War II. He had me when he was 48.

Like my father, Thomas’ other sons would go on to start families and careers of their own. One son went on to write a weekly financial column in the Chicago Tribune. Another son would become a professional musician –a jazz drummer. His son, my cousin Tom, is a professional comedy writer whose resume includes Second City and Saturday Night Live to name a few.

All of this started because of my grandfather’s sacrifice to come to this country. To me it is stories like this which defines us as Americans.

Now you know a little bit more about me and my family history in this country. But I’m just one person at this firm. Everyone here has their own story, and so do our customers.
I look forward to hearing your stories.

Have a safe and happy 4th of July.

Mike

Mike Gianas is the Director of Communications with Consilium Staffing