Taking risks in life can be a good thing, but not so much when you are dealing with patient care. In locums, we are not the provider’s employer; however we are introducing them to the medical facilities and communities where they will work with the “Consilium stamp of approval.” We all have families and do all that we can to protect them, especially their health. Speaking as a mother of boys, I want to know that in the event of an emergency, there will be a physician(s) available to me who has my children’s’ best interest at heart along with the skills required to meet their needs. It could be the matter of life and death in some cases. Recruiting quality healthcare providers for the community is just as important as choosing quality healthcare for ourselves.
In a perfect world, all healthcare providers would have a pristine medical background, but the reality is that is just not always the case. There are many great providers who have been involved in situations that ended with unfavorable outcomes. For some specialties, it’s almost inevitable. So, what goes into deciding who’s “in”?
There is the obvious duty of assisting with credentialing providers: verifying education, board certification, licenses, work history, malpractice history, and having them meet our approval guidelines for medical malpractice insurance. However I believe we also have a duty to assess the intangible skills as well, which can be accomplished through referencing. So what do we want to know? We want to know what peers and patients have to say about their work ethic and bedside manner. Are they a comfort to their patients in the time of a potential health crisis? Are they passionate about providing solutions for their patient’s healthcare needs? Are they humble enough to seek advice or assistance when something is beyond their scope or medical knowledge? I know for me, the answers to these questions make all the difference in the world. Knowledge and clinical skills are vital and necessary, but bedside manner and social skills post up as close seconds in my book.
At the end of the day, it is our common goal to provide quality healthcare to the community and I take pride in saying that we do our due diligence daily to achieve this. We are all in this together and are glad to be setting ourselves and our physicians apart from the rest.
Here’s to safe Locuming!
Written by Courtney Norgart Risk/QA Manager for Consilium Staffing.